Although there are many channels of communication, the telephone remains the preferred method for immediate customer interaction and is a source for significant insight. Conversations happen in real-time, providing instant feedback for better decision-making.
With Tollring’s innovative solutions, business communications can be tracked, monitored and evaluated using analytics and call recording.
Real-time analytics deliver business-critical KPIs on visual dashboards and wallboards.
Call recording playback and evaluation provides instant qualitative feedback for informed decisions.
- Proven and award-winning solutions that monetise data
- Innovative evolving analytics solutions developed in-house
- Integrated solutions designed to strengthen service providers’ partner propositions
- ISO 27001/9001 certified demonstrating integrity of operations
- Experienced and knowledgeable support team