Captivate Connect helps businesses turn hold time into a valuable communication and branding opportunity. Instead of letting customers wait in silence or listen to generic filler, you can deliver targeted, professional, and engaging audio experiences that inform, delight, and convert.
Whether it’s a tailored message promoting your latest offer, carefully chosen music to keep callers at ease, or a professional voice guiding customers through your phone system, Captivate Connect ensures every call reflects your brand at its best.
Messages On Hold
Messages on Hold are professionally produced audio messages that play while your customers wait. These aren’t just fillers — they’re a powerful marketing tool. You can use this time to:
- Highlight new products or services
- Share seasonal promotions
- Provide useful tips and information
Music On Hold
Music on Hold sets the tone for your caller experience. Instead of silence or low-quality tunes, Captivate Connect provides a library of licensed, high-quality tracks tailored to your brand. The right music:
- Reduces caller frustration during wait times
- Creates a more positive perception of your business
- Enhances professionalism and trust
IVR / Auto Attendant
Flexible, hybrid-ready communications for small to mid-sized businesses. Supports voice, video, messaging, and contact centre functions in one platform.
- Reduces the workload on reception staff
- Speeds up call handling and response times
- Improves customer satisfaction through quick resolution
Voiceovers
Professional voiceovers add a polished, consistent tone to all your recorded messages. Whether it’s greetings, menu prompts, promotional scripts, or announcements, Captivate Connect’s skilled voice talent ensures every word sounds professional and on-brand. This service:
- Builds credibility with callers
- Ensures clear communication for all recorded messages
- Strengthens brand consistency across all touchpoints
Why Choose Captivate Connect?
- Fully customised solutions that align with your brand
- Studio-quality production and professional voice talent
- Flexible updates to keep content fresh and relevant
- Proven to enhance customer engagement and loyalty
- Compatible with most business phone systems
Engage your callers from the first ring. Contact us today to discover how Captivate Connect can transform your on-hold experience.